Complaints Procedure


Complaints procedure

Students and parents/guardians can address complaints and grievances to the designated staff members in school, such as team leaders, head international department and principal. Normally a complaint is first reported to the staff member concerned, so he or she can give more information or rectify the situation. If this does not resolve the issue or if there are other reasons not to do this, the student or parent/guardian can report the complaint or grievance to the contact person for complaints and grievances. This person determines who can best address the issue and monitors progress.

There is a foundation Het Rijnlands Lyceum complaints procedure which follows national standards.


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